At Oyster Cars (UK) Ltd. we take your privacy seriously and will only use your personal information for the following purposes, to administer your account and to provide products and services you have requested from us.  We will never sell your data on to third parties. We strictly adhere to guidelines published in the United Kingdom Data Protection Act 2018, which includes the General Data Protection Regulation (GDPR).

 

WHO ARE OYSTER CARS (UK) Ltd?

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We are a privately owned car trading and service company based at our Whitstable site.

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PASSING DATA

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We will only pass your data to the DVLA and our Warranty company as required.

We will register your vehicle keeper details and will cross check your data with DVLA to ensure accurate and timely communications can be made.

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MARKETING

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We  may contact you on a legitimate interest basis about similar products and services, once you have negotiated with or purchased from us. We will never pass your details on to any other third party for marketing purposes. In order to balance your fundamental rights and freedoms with our commercial interests we will inform you, when you enquire or purchase from us, that we may contact you about similar products and services. We will provide you with details of how you can opt out of this at any time. 

We may contact you during your ownership cycle, via post, e-mail, telephone and text message, for essential work such as reminders of MOT and services. We check driver and vehicle profiles including drive time to our dealership, vehicle age and type of work due to help prioritise customer contact.  We compile data from various sources (please refer to the "YOUR RIGHTS" section below) in to one place to deliver a more personalised experience for you. When you visit our website we will use cookies on your browser.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We may track your interactions with Oyster Cars UK Ltd via e-mail and text activity and record phone calls for quality and training purposes. For further information please visit www.aboutcookies.org or www.allaboutcookies.org.

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YOUR RIGHT TO WITHDRAW CONSENT

 

Except as required by law, we will not use or disclose your personal information for any purpose for which you have not given us your consent or later withdraw your consent. If you withdraw consent, you agree that in spite of this withdrawal we may continue to use the personal information previously provided to us to the extent that we are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have for example a finance agreement.

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WHERE YOUR DATA IS STORED

 

We retain your details for as long as we have evidence that you still own the vehicle we sold to you or worked on unless you ask us to delete these details sooner.  We take steps to ensure that any business that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely.  The security of your data is paramount.  Documentation can be supplied on request from our Data Protection Officer details of whom can be found below.

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YOUR RIGHTS

 

Under the General Data Protection Regulations, you have the right to:

Request copies of your data, rectification of your data, erasure of your data, object to us or restrict the processing of your data and where our systems allow, give electronic access to copies of your data in a digital format. 

Richmond Motor Group reserves the right to update or amend this data privacy notice in line with customer feedback or updates in legislation and it will be published at richmondmotorgroup.com/data.

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DATA PROTECTION OFFICER

 

Name: Andrew Williamson    Email: andy@oystercarsuk.com     

Address: Riverside Church Estate. Thanet Way. Whitstable. Kent. CT53JQ. 

If we are unable to resolve any issues you raise within 30 days you have you have the right to complain to the Information Commissioners Office @ https://ico.org.uk/concerns